Introduction to Connectors › Connector Configuration › Connector Removal › Disable an Installed Connector

Disable an Installed Connector

You can disable an installed connector if you want to remove connector records temporarily, but keep the connector installed for potential future use.

Important! To ensure data integrity, perform this operation after business hours for connectors with a large amount of CIs and relationships. Removing the database information for these CIs and relationships locks the system for approximately ten minutes for every 100,000 CIs managed by the connector.

Note: If you are using CA Service Desk with the auto clear alerts option enabled, then shut down or remove a connector, CA SOI automatically changes the cleared alerts to the selected status. You cannot undo this operation. For more information, see the Implementation Guide.

Follow these steps:

1. Select the Administration tab and the Connector Configuration option.
2. Verify that the Connector Service status is Online for the connector to disable.

   The IFW for the connector must be running for the disable operation to work. If it is not running, start the CA SAM Integration Services service on the connector system.

3. Select the connector to disable.
4. Click Stop if the connector appears as Online.

   Note: You cannot disable an online connector.

5. Click Remove Connector after the connector appears as Offline and confirm the disable.

   The selected connector's registration is removed from the CA SOI database and the connector name is removed from the tree on the Administration tab. However, if the connector is still installed, all of its required files still exist in case you want to re-enable the connector.