Event Connector › Uninstall the Event Connector on Windows › Clean Up Windows User Information

Clean Up Windows User Information

When you uninstall the Event connector on Windows, the following directories and registry entry related to the operating system user created with the product (ca_eis_user by default) may persist:

• C:\Documents and Settings\username (Windows 2003)
• C:\Users\username (Windows 2008)
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileLists\S-1-5-21-*

  Note: The full name of the registry entry varies.

If you uninstall the Event connector and do not plan to reinstall, you should remove these persistent files.

Follow these steps:

1. Delete the C:\Documents and Settings\username (Windows 2003) or C:\Users\username (Windows 2008) directory, if it still exists.
2. Run the delprof.exe utility provided with Windows to delete all other materials, including the registry entry, associated with the user profile (and other inactive user profiles).

   You can download this utility from the Microsoft website if it is not on your system.