For the Item eventtype, add an event class with its name as Item in the policy file so the policy can create CIs based on received CA Workload Automation traps.
<Catalog version="1.0" globalextends="GLOBAL!">
<!-- ======Event Class====== --> <EventClass name="Item"> </EventClass>
</Catalog>
All applicable policy operations for the Item eventtype are explained in the Policy Operations for the Item Event Class section.
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