Understanding Service Modeling › Service Modeling Terminology and Concepts › Service Models

Service Models

Service Models are the basis of all administrative and management functions in CA SOI. Service models represent high-level abstract entities; for example, a web-based retail transaction service, a printing service, and a routing service. Service models help you manage your enterprise from the perspective of business services, providing consolidated, holistic, and realistic views of all IT resources.

Each service model consists of the following entities:

• A CI that represents the service itself.
• Child CIs that represent IT elements that support the service or measure and manage some aspect of its behavior.
• Relationships that determine how CIs interact and depend on one another.

Set of propagation policies that determine how impact from a CI fault condition propagates to related CIs.

For service model building procedures, see the Service Modeling Best Practices Guide.