Introducing CA SOI › CA SOI Terminology and Concepts › Infrastructure Alert

Infrastructure Alert

A domain manager reports an infrastructure alert, which is a fault condition on a CI in CA SOI. Events that are processed through Event Management become infrastructure alerts. CA SOI automatically associates infrastructure alerts with their corresponding CI and assigns a severity to each alert condition. The severity determines the CI color on the Operations Console. One CI can have several alert conditions simultaneously, and the alert with the highest severity determines the impact on the configuration item and its color. When the alerted CI belongs to a service, CA SOI calculates the impact value from the seriousness of the fault condition and the importance of the CI to the services it supports.

Infrastructure alerts typically include a URL so that an operator can navigate in context from the Operations Console to the originating domain manager and can view the alert in its original context.

Infrastructure alerts are service impacting when they affect a CI that is part of a managed service. Infrastructure alerts are non-service impacting when the infrastructure alerts affect CIs that are not part of a managed service. CA SOI displays and manages both infrastructure alerts types.