Introducing CA SOI › Features Summary

Features Summary

CA SOI includes the following features:

• CA Catalyst enablement to adopt a common infrastructure that enables the following:
  • Integrations with CA Technologies products for systems, network, application, workload, security, help desk, and other domains, and with some third-party management products.
  • CI correlation to ensure that resources managed in multiple products appear in CA SOI as one entity.
  • CI reconciliation to ensure that resources managed in multiple products have a unified set of property values.
  • Bidirectional connectors that can retrieve data from domain managers and synchronize the data in the source domain manager according to reconciliation and other operations in CA SOI.
  • The ability to enact specific use cases, and the ability to manipulate the infrastructure to configure custom use cases and synchronization rules.
  • An open, extensible connector framework that enables easy field-based connections to other management solutions.
• Role-based, web-deployable, service-centric visualization and reporting to support business decision making at all levels of the organization
• Service modeling through the following processes:
  • Manual definition using imported IT components from the domain managers that directly monitor and manage them
  • The ability to define properties such as relationships and propagation between items, impact, and priority to refine all aspects of a service.
  • Service model import from service-aware products (for example, CA NSM and CA Spectrum) and CI repositories such as CA CMDB.
  • Service Discovery to define policies that dynamically discover resources and add to services or automatically create relationships between CIs.
• Service impact and root cause analysis that includes the following features:
  • Impact analysis to assess and prioritize the importance of each service element and fault condition relative to the service model. Impact analysis reveals the impact of a failure or degradation to related service components.
  • Tools to assist with root cause determination and to correlate failures, degradations, and ancillary activities that are based on the relationships of their configuration items and the state of the items.
• An event and alert management solution that includes the following features:
  • Event collection, storage, and federated searches across event sources.
  • Event Management policies to detect patterns and enact processing operations such as filtering and correlation on events before they become alerts.
  • Management of all collected alerts, including alerts that do not impact managed services.
  • Alert queues to group related alerts for specialized management.
  • A full cross-domain alert audit trail
  • Alert escalation tracking
  • A prioritized console view of service-related alerts and all alerts in alert queues
  • Integration with help desk products that provide access to the ITIL incident and problem management processes.
• Service-level agreements (SLAs) that you can define against monitored services to track service metrics over a defined time period against violation thresholds.
• Layered security through user groups, alert queues, and customer management. Security lets you view the actual impact of service degradation and alert conditions on customers that rely on managed services.
• Mobile device accessible dashboard and USM browser.
• Customer creation and management. Customers are any consumers of managed services, such as a department with an organization or an external client of an MSP. You create customers and assign services to the customers to determine the alert impact on that customer.