Introducing CA SOI › CA SOI Terminology and Concepts › Customers

Customers

A customer in CA SOI is any consumer of a managed service. The CA SOI administrator creates customers and associates them with service models to see the impact of service degradation on the customer. Customer management provides an extra layer of security and insight into how end users dependent on provided services are affected when the services experience downtime or degraded performance.

For example, you can define a customer as a particular region of your company such as Europe, so that operators in that Europe see only the services and alerts particular to Europe. Similarly, you can define a customer that represents a division of your company. You can further define sub-customers, that represent entities within that division such as human resources and accounting.

For more information about customers, see the Service Modeling Best Practices Guide.