Availability is an abstracted measure of service uptime and downtime that is based on the health of the service. The SA Manager measures service availability based on the service health:
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Service Health |
Service Availability |
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Normal|Minor|Major |
Up |
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Critical|Down|Unknown |
Down |
For example, a severely degraded service has Down status even though the service is partially active. If the service maintained the Down status for 12 of the last 24 hours, availability would show as 50 percent for that period.
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