Understanding Event and Alert Management › Concepts › Alerts

Alerts

An alert is a message on the Operations Console that reports a fault condition that is associated with a resource or service. Alerts affect CI severity and, when associated with a service, overall service health. Alerts let you monitor the health of your enterprise and take corrective action when required.

Alerts can come from the following sources:

• CA Catalyst connectors send alerts from their integrated domain managers to CA SOI. Connectors are the primary source of alert data.

  Note: Domain managers have varying terms for the fault conditions they report, such as alarm, notification or event. Connectors convert these conditions so that they all display as alerts in CA SOI and adhere to the USM schema properties for the alert type.

• CA SOI generates alerts on services that indicate service health degradation.
• The Event Management component lets you generate new alerts that are based on correlated event data.
• CA SOI plugins such as the Universal connector let you manually establish custom integrations that produce alert data.

Alert management includes the following features:

• Displaying all alerts in a single console view.
• Launching the source domain manager that generated the alert for more information.
• Alert assignment, annotation, and acknowledgement to track that status of an alert until it is cleared.
• Alert queues to group alerts that share common characteristics for consolidated management.
• Escalation policy to automate the actions to take in response to alert conditions.
• Full help desk integration so that CA SOI can serve as the single point of escalation to CA Service Desk or other help desk products.