aggregate propagation
Aggregate propagation indicates a general-purpose relationship that propagates impact from one CI to another.
alert
An alert is a message on the Operations Console that reports a fault condition that is associated with a resource or service.
alert escalation
Alert escalation is the ability to enact some escalating action as a result of an alert. Actions include opening a help desk ticket, running a command, sending an email, and so on.
alert filter
An alert filter limits the number and alert types that are shown on the Operations Console.
alert queue
Alert queues are user-defined alert groups. CA SOI auto-assigns alerts to a particular alert queue based on user-defined policy, which can include alert content and associated CIs.
availability
Availability is an abstracted measure of service uptime and downtime that is based on the health of the service.
bound propagation
Bound propagation indicates a bidirectional relationship between two CIs. If one CI is bound to another CI and either CI has a severity change, the change results in the same impact on both CIs.
CA Catalyst
CA Catalyst is a platform for federating, correlating, reconciling, and storing high-level, business-relevant data from a wide variety of management products.
CI
See configuration item.
configuration item (CI)
A configuration item (CI) is a managed resource such as a printer, software application, or database. Configuration items support services. A synonym for a configuration item is a resource.
Connector
A connector is software that provides the interface for the data exchange between the CA Catalyst infrastructure and a domain manager.
correlation
Correlation is the act of comparing CIs to determine equivalencies—whether the CIs represent the same underlying entity.
custom propagation
Custom propagation indicates that one CI may depend on several other CIs for some behavior or function.
customer
A customer in CA SOI is any consumer of a managed service. The CA SOI administrator creates customers and associates them with service models to see the impact of service degradation on the customer.
domain manager
A domain manager is a management application that provides information to CA Catalyst and CA SOI using a connector.
federation
Federation is the act of joining data from various sources.
group
Groups are intermediate CI objects that collect CIs and relate them to each other by some role or function.
health
Health is a reflection of the worst state that of either Quality or Risk. Health provides a high-level summary of the service health according to those metrics.
high availability
High availability helps maintain a business continuity during an IT resource interruption. Also known as fault tolerance or failover.
impact
Impact indicates how much a CI affects a service and related CIs.
infrastructure alert
A domain manager reports an infrastructure alert, which is a fault condition on a CI in CA SOI.
integration framework (IFW)
The integration framework (IFW) is the mechanism that CA SOI uses to connect to domain managers and gather CI, service, topology, and state information.
JDBC
Java Database Connectivity is a programming interface that lets Java applications access an SQL database.
JMS (Java Message Service)
The Java Message Service (JMS) is a messaging standard that lets application components that are based on the Java 2 Platform Enterprise Edition (J2EE) create, send, receive, and read messages.
maintenance schedule
A maintenance schedule defines a time in the future (which can recur at defined intervals) on which to put a service or CI in maintenance.
MOT
Mean outage time
MTBF
Mean Time Between Failures
MTTR
Mean Time to Repair
operative propagation
Operative propagation indicates that the related item is affected only if the impact value of a CI exceeds a defined threshold.
priority
Priority indicates the importance of a service to the business.
relationship
Relationships in a service model show how CIs are linked to form the service topology.
resource
A resource is a managed resource such as a printer, software application, or database. Resources support services. A synonym for a resource is a configuration item (CI).
service model
A service model is a definition of a service or other entity in your enterprise. It is a logical grouping of resources, associations, dependencies, and policies.
severity
Severity indicates the condition of a CI as reported from the domain manager to CA SOI through alerts.
significance
Significance indicates the importance of a CI.
subscriber
A subscriber is a business service customer.
subservice
A subservice is used to indicate a subordinate service model.
synchronization
Synchronization is the CA Catalyst capability of updating source domain manager data due to CI changes. Changes are a result of reconciliation or other changes to data in the Persistent Store, including CI creation and deletion.
UI Server
The User Interface Server (UI Server) is the server that hosts the user interface applications.
Unified Service Model (USM)
The Unified Service Model (USM) is the semantic schema that is used as the CA Catalyst and CA SOI infrastructure.
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