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Bookshelf |
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CA Service Operations Insight r3.2 |
CA SOI Bookshelf
Announcing the CA Service Operations Insight wiki, a collaborative environment that lets you find answers quickly with intuitive search, access up-to-date information on mobile devices, view new "Flipboard Product Cookbooks", export content to Word documents or PDF files, rate or comment on any topic, and provide feedback to CA Technologies. We monitor the wiki and make regular updates. Leave a comment on the wiki and let us know how it works for you.
IMPORTANT! As of March 3, 2014, we will discontinue updating this bookshelf and we will provide the latest updates on the wiki.
Welcome to the CA SOI bookshelf. This bookshelf provides the CA SOI documentation for the r3.2 release, including Service Packs (SPs).
Browse the categories on this bookshelf for the information you need.
Search: Use Search on this bookshelf to search the product documentation that is provided on the bookshelf. To provide the most accurate results related to CA SOI, the search engine is configured to search CA SOI documentation only. CA Business Intelligence, CA Embedded Entitlements Manager, and CA Process Automation documentation are provided for reference and are excluded from the search.
Updated: Mar 3, 2014 | 
Update History
Bookshelf Update History
Don't forget to subscribe to CA SOI on Flipboard! (Best viewed on Firefox or Chrome)
Mar 3, 2014
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Product Documentation - By User Role
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Administrator | Integration Developer | Operator
CA SOI Operator Documentation
The CA SOI operator is a non-administrator CA SOI user who is responsible for viewing and responding to alerts.
CA SOI
Troubleshooting Guide
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Provides information and procedures to diagnosis and resolve CA SOI issues.
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View HTML | View PDF
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User Guide
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Provides procedures a CA SOI operator performs to view service models and the associated escalation and notification policy; use CA SOI to support the incident resolution process in the data center; and communicate the real-time health and availability of services to the required end users in an easily understood format.
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View HTML | View PDF
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CA SOI Integration Developer Documentation
The CA SOI integration developer is responsible for getting domain manager data into CA SOI and integrating CA SOI with external sources.
The following list provides the product documentation that is relevant to the CA SOI integration developer.
CA SOI
Connector Guide
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Provides information for CA SOI integration developers about the CA SOI connectors and the interaction of other connectors that interface with CA SOI.
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View HTML | View PDF
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Troubleshooting Guide
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Provides information and procedures to diagnosis and resolve CA SOI issues.
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View HTML | View PDF
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Web Services Reference Guide
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Provides reference information for a CA SOI integration developer about WS-Management web services that are available with CA SOI. The document describes the resources exposed and the available operations to perform against these web services.
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View HTML | View PDF
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CA SOI Administrator Documentation
The CA SOI administrator is responsible for installing, populating, and maintaining CA SOI. The CA SOI administrator responsibilities include configuration, user management, service modeling, and maintenance.
The following list provides the product documentation that is relevant to the CA SOI administrator. We provide only the most current supported product documentation. For complete documentation sets for all supported releases, download from CA Support Online. For CA Business Intelligence documentation, download from help.sap.com.
CA SOI
Administration Guide
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Provides procedures a CA SOI administrator performs after installing CA SOI. This guide introduces the key concepts and represents a logical administrator workflow. This guide shows how to secure components based on user roles in the organization; define service models and the associated escalation and notification policy; use CA SOI to support the incident resolution process in the data center; and communicate the real-time health and availability of services to the required end users in a format they best understand.
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View HTML | View PDF
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Connector Guide
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Provides information for CA SOI integration developers about the CA SOI connectors and the interaction of other connectors that interface with CA SOI.
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View HTML | View PDF
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Event and Alert Management Best Practices Guide
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Provides procedures a CA SOI administrator performs to view and manage the stream of events and alerts that CA SOI receives from connectors.
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View HTML | View PDF
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Implementation Guide
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Provides procedures a CA SOI administrator performs to plan and install CA SOI and its required supporting components.
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View HTML | View PDF
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Installation Worksheet
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Provides a worksheet to track particular server names, ports, and credentials as you install each component.
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View XLS
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Service Modeling Best Practices Guide
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Provides procedures a CA SOI administrator performs to plan, build, and manage service models.
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View HTML | View PDF
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Troubleshooting Guide
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Provides information and procedures to diagnosis and resolve CA SOI issues.
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View HTML | View PDF
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Web Services Reference Guide
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Provides reference information for a CA SOI integration developer about WS-Management web services that are available with CA SOI. The document describes the resources exposed and the available operations to perform against these web services.
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View HTML | View PDF
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CA Embedded Entitlements Manager
Getting Started Guide
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Provides information for CA SOI administrators about installing, upgrading, and uninstalling CA Embedded Entitlements Manager. Refer to the CA SOI Implementation Guide for the full CA SOI deployment.
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View PDF
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Readme
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Provides last-minute product updates for CA SOI administrators.
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View HTML
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Release Notes
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Provides CA Embedded Entitlements Manager information for CA SOI administrators: operating system support, system requirements, known issues, new features, and third-party acknowledgements.
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View PDF
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CA Process Automation
The following list provides the CA Process Automation documentation that is relevant to CA SOI users. The CA SOI documentation references these documents and they are provided for your convenience.
Content Administrator Guide
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Provides procedures for CA SOI administrators to set up security and to configure CA Process Automation to support content development and production use.
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View PDF
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Content Designer Guide
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Provides procedures for CA SOI administrators to design processes.
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View PDF
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Installation Guide
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Provides procedures for CA SOI administrators to install CA Process Automation.
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View PDF
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Production User Guide
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Provides procedures for CA SOI administrators to work with the CA Process Automation web interface.
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View PDF
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Reference Guide
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Provides CA SOI administrators with information about the CA Process Automation operators.
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View PDF
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Release Notes
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Provides CA Process Automation information for CA SOI administrators: installation considerations, new features, retired features, known issues, and third-party license agreements.
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View PDF
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Product Documentation - By Product
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CA SOI | CA Business Intelligence | CA Embedded Entitlements Manager | CA Process Automation | Solution-Level Documentation
Solution-Level Documentation
The following list provides access to the Solution-level documentation that is related to CA SOI. You can view and download the CA Enterprise Management Solutions bookshelf. You can also navigate to the connectors page that lets you view and download the specific connector guides.
CA Enterprise Management Solutions Documentation
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The CA Enterprise Management Solutions bookshelf includes information about planning and deploying CA Service Assurance solution.
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View the Bookshelf
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Connectors Documentation
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This page includes links to the individual connector guides. These connector guides provide information about how you can install, download, and configure a specific connector.
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Download Connector Guides
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USM Schema Documentation
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The USM Schema documentation is an HTML representation of all of the types, properties, and other USM Schema data.
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View HTML
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CA Process Automation Documentation
The following list provides a subset of the CA Process Automation documentation that is relevant to CA SOI administrators. The CA SOI documentation references these documents and they are provided for your convenience. We provide only the most currently-supported CA Process Automation documentation. For complete documentation sets for all supported releases, download from CA Support Online.
Content Administrator Guide
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Provides procedures for CA SOI administrators to set up security and to configure CA Process Automation to support content development and production use.
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View PDF
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Content Designer Guide
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Provides procedures for CA SOI administrators to design processes.
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View PDF
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Installation Guide
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Provides procedures for CA SOI administrators to install CA Process Automation.
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View PDF
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Production User Guide
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Provides procedures for CA SOI administrators to work with the CA Process Automation web interface.
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View PDF
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Reference Guide
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Provides CA SOI administrators with information about the CA Process Automation operators.
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View PDF
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Release Notes
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Provides CA Process Automation information for CA SOI administrators: installation considerations, new features, retired features, known issues, and third-party license agreements.
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View PDF
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CA Embedded Entitlements Manager Documentation
The following list provides a subset of the CA Embedded Entitlements Manager documentation that is relevant to CA SOI administrators. The CA SOI documentation references these documents and they are provided for your convenience. We provide only the most currently-supported CA Embedded Entitlements Manager documentation. For complete documentation sets for all supported releases, download from CA Support Online.
Getting Started Guide
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Provides information for CA SOI administrators about installing, upgrading, and uninstalling CA Embedded Entitlements Manager. Refer to the CA SOI Implementation Guide for the full CA SOI deployment.
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View PDF
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Readme
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Provides last-minute product updates for CA SOI administrators.
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View HTML
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Release Notes
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Provides CA Embedded Entitlements Manager information for CA SOI administrators: operating system support, system requirements, known issues, new features, and third-party acknowledgements.
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View PDF
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CA Business Intelligence Documentation
The following list provides a subset of the CA Business Intelligence documentation that is relevant to CA SOI administrators. The CA SOI documentation references these documents and they are provided for your convenience. We provide only the most currently-supported CA Business Intelligence documentation. For complete documentation sets for all supported releases, download from CA Support Online.
Implementation Guide
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Provides information and procedures for installation and configuring CA Business Intelligence.
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View PDF
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Release Notes
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Provides CA Business Intelligence information for CA SOI administrators: installation considerations, new features, retired features, known issues, and third-party license agreements.
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View PDF
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CA SOI Documentation
The following list provides the complete CA SOI documentation set.
Administration Guide
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Provides procedures a CA SOI administrator performs after installing CA SOI. This guide introduces the key concepts and represents a logical administrator workflow. This guide shows how to secure components based on user roles in the organization; define service models and the associated escalation and notification policy; use CA SOI to support the incident resolution process in the data center; and communicate the real-time health and availability of services to the required end users in a format they best understand.
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View HTML | View PDF
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Connector Guide
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Provides information for CA SOI integration developers about the CA SOI connectors and the interaction of other connectors that interface with CA SOI.
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View HTML | View PDF
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Event and Alert Management Best Practices Guide
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|
Provides procedures a CA SOI administrator performs to view and manage the stream of events and alerts that CA SOI receives from connectors.
|
View HTML | View PDF
|
Implementation Guide
|
|
Provides procedures a CA SOI administrator performs to plan and install CA SOI and its required supporting components.
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View HTML | View PDF
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Installation Worksheet
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Provides a worksheet to track particular server names, ports, and credentials as you install each component.
|
View XLS
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Service Modeling Best Practices Guide
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Provides procedures a CA SOI administrator performs to plan, build, and manage service models.
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View HTML | View PDF
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Troubleshooting Guide
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Provides information and procedures to diagnosis and resolve CA SOI issues.
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View HTML | View PDF
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User Guide
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Provides procedures a CA SOI operator performs to view service models and the associated escalation and notification policy; use CA SOI to support the incident resolution process in the data center; and communicate the real-time health and availability of services to the required end users in an easily understood format.
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View HTML | View PDF
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Web Services Reference Guide
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Provides reference information for a CA SOI integration developer about WS-Management web services that are available with CA SOI. The document describes the resources exposed and the available operations to perform against these web services.
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View HTML | View PDF
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Knowledge Base Articles
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CA SOI Knowledge Base (KB) Articles
CA SOI Knowledge Base (KB) Articles
The following list includes links to a few specific CA SOI KB articles. To view the complete list, click view all CA SOI KB articles (requires login).
Multiple instances of BOXI reports spawned after daylight savings time change
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View HTML
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A new Spectrum Service Operations Insight (SOI) Connector is available to address stability and performance issues
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View HTML
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No SCOM services importing into SOI\SSA
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View HTML
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Usage Manager Store is Full error
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View HTML
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How to modify CI icons in SOI Console
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View HTML
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How to get 'Authentication' List in SSA\SOI Reports login screen (InfoView)
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View HTML
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"The Report was completed successfully - No Records was returned"
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View HTML
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Create Ticket Action properties list is empty
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View HTML
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Invalid certificate error when launching EEM from SOI administration pages\EEM configuration\Launch EEM
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View HTML
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"CA EI Event Service Management" service stops/fails when Event Manager is not available
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View HTML
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