New and Changed Features › Analyst Interface › Nested Tabs

Nested Tabs

The Nested tabs (notebook) control lets you expand or collapse key details within the current form. For example, use the control to customize how you organize tabs on the Incident Detail Form.

Example: Expand or Collapse Nested Tabs Control Details on the Incident Detail Form

1. Select Incidents from the Scoreboard.

   The Incident folder expands to reveal nested folders for Assigned and Unassigned Incidents.

2. Select the Assigned or Unassigned folder.

   The folder expands to reveal a nested folder for All, and folders for incidents grouped by priority level.

3. Select the folder for the Incidents you want to see.

   The Incident List page appears.

4. Open an Incident.

   The Incident Detail form appears.

5. Locate the tabs at the bottom of the detail form. Each tab is numbered from left to right. The following example shows the Additional Information, Logs, Knowledge Management, and Relationships tabs:

   

6. Click the second tab, for example, 2. Logs.

   The first tab collapses and expands the second tab. The second tab shows the content of that tab and the tabs nested within that tab. The following example shows the Activities, Event Log, and Support Automation tabs:

   

7. Click the third tab, for example, 3. Knowledge Management.

   The second tab collapses and expands the third tab. The third tab shows the content of that tab and the tabs nested within that tab. The following example shows the Knowledge and Solutions tabs:

   

More information:

Modify Notebooks on Detail Forms

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