System Information › Database Management Systems

Database Management Systems

The following tables list the database management systems that CA Service Desk Manager r12.5 supports.

Important! Consider the following information:

• For UNIX/Linux Oracle implementations, set the Oracle environment variables before you install or migrate CA Service Desk Manager.
• To resolve some known issues with Oracle 11g, you must force case sensitivity by setting the NX.env variable as NX_ORACLE_CASE_INSENSITIVE=0. We recommend you also set the NX_DSSORT to BINARY to make the domsrvr sort case sensitive.

  Note: Oracle does not support case insensitive indexes for asset registration, except in 11g R2.

  Note: You can set the NX_ORACLE_CASE_INSENSITIVE variable with Oracle 10g R2, 11g, or 11g R2. For more information about supported operating systems, see your Oracle documentation.

• The installation media does not contain an embedded version of Ingres to install. This database is no longer supported.

CA Service Desk Manager supports Microsoft SQL Server on the following operating systems:

CA Service Desk Manager supports Oracle on the following operating systems: