Configuring › Product Configuration
Product Configuration
After you install CA Service Desk Manager and any additional products you select, there are configuration steps that you must complete so that the products work together correctly. To configure the product, complete the following steps:
- Configure the CA Service Desk Manager components (primary and secondary servers, the database, the web interface).
- Configure the web interface when the web server and primary server are on different computers.
- Configure Support Automation.
- Implement Knowledge Document Life Cycle Reports for Automated Policies.
- Configure CA Business Intelligence.
- Configure CA Workflow.
- Configure FAST ESP.
- Implement multi-tenancy.