Configuring › Configure the CA Service Desk Manager Components

Configure the CA Service Desk Manager Components

If you do not configure CA Service Desk Manager during the installation, or if you manually configure the product after installation, you can use the product to configure the primary and secondary servers, the database, the web interface, and additional configuration options.

To verify that you can successfully configure the product and components on SQL Server, enable TCP/IP on the computer on which you want to perform the installation and configuration.

Note: If Internet Protocol Version 4 (IPv4) and Internet Protocol Version 6 (IPv6) hosts coexist on the network, verify the appropriate transition strategies, tools, and mechanisms to support these technologies are in place before you start the server configuration. For information about configuring servers, see the Administration Guide.

To configure the product components

1. Select Start, Programs, CA, Service Desk, Configuration.

   The Configuration Wizard appears.

2. Enter and select the information to configure the product.

   Note: For information about the fields that appear in the wizard, see the Server Configuration Online Help.

3. Continue following the on-screen prompts to complete the product configuration.

A default value that works for the TCP service number on most installations is displayed the first-time you run the configuration. To determine the TCP service number at your installation, open a telnet session from your Windows workstation to the server:

• If your network is using NIS, enter the following:

  ypcat services | grep slump.
  

  The output includes a line similar to the following:

  slump nnnn/tcp   #This is required for slump to work!
  

• If your network is not using NIS, enter the following:

  grep slump /etc/services.
  

  The output includes a line similar to the following:

  #slump nnnn/tcp
  

  Enter the number nnnn in the TCP Service Number field.

Note: If configuration fails during the Validate Extension Tables step, database connectivity can be an issue. Run the configuration again, and verify that you provided the correct database connectivity information.