Configuring › How to Configure CA IT PAM Workflow Integration › Verify CA IT PAM and CA Service Desk Manager Installations

Verify CA IT PAM and CA Service Desk Manager Installations

You can integrate CA IT PAM and CA Service Desk Manager to coexist on a single server when the server architecture supports both products. When CA IT PAM or CA Service Desk Manager components cannot integrate on the same server, consider installing each product on separate servers.

Before you configure CA IT PAM and CA Service Desk Manager, you can confirm that both products are installed and working independently.

Note: For information about CA Service Desk Manager and CA IT PAM product requirements, see the CA Service Desk Manager Release Notes.

To verify CA IT PAM and CA Service Desk Manager installations

1. Open a browser on the server that hosts CA Service Desk Manager and verify that a CA IT PAM user can log in to CA IT PAM. Change the place holders to match the target CA IT PAM installation.

   http(s)://<server>:CA Portal/itpam
   

2. Enter the following URL. Change the place holders to match the target CA IT PAM installation.

   http(s)://<server>:CA Portal/itpam/JNLPRequestProcessor?processType=startUI
   

   The CA IT PAM product is accessible from the CA Service Desk Manager host.