When you configure CA IT PAM Workflow options, you specify connectivity between CA Service Desk Manager and CA IT PAM. If you are using CA EEM for authentication, you also specify the CA EEM host name.
To configure CA IT PAM Workflow options
The Option List appears.
Specifies the name of the CA EEM server. For example, http://pam.host.com identifies the authentication host. You install caextwf_eem_hostname only if you configured CA IT PAM to use CA EEM as an authentication server. CA Service Desk Manager uses this value to transform a user name and password into an CA EEM token, so that a user name and passwords do not pass in plain text over HTTP.
Note: If the CA IT PAM installation is not using CA EEM, do not place a value in the caextwf_eem_hostname option, and do not install the caextwf_eem_hostname. Placing a false value or installing caextwf_eem_hostname when it is not necessary causes the integration to fail.
Specifies the URL that points to the CA IT PAM web services by including the CA IT PAM host name, port, and the mandatory /itpam/soap path. For example, http://pam.host.com:CA Portal/itpam/soap identifies the endpoint. Installing the caextwf_eem_hostname option is required for the integration between CA IT PAM and CA Service Desk Manager to operate properly.
Specifies a comma separated list of CA IT PAM process instance log category names to appear on the CA Service Desk Manager Request, Change Order, and Issue Workflow Tasks tab. For example, Operator,Response,MyOwnCategory supplies three log categories.
You install caextwf_log_categories based on business decisions from the CA Service Desk Manager and CA IT PAM process design personnel. This option adjusts the default data that appears on the Workflow Tasks tab for requests, change orders, and issues.
When you install the caextwf_log_categories option, all CA IT PAM process instance log messages from the Process category and the categories that you specify appear on the Workflow Tasks tab. When you do not install caextwf_log_categories, only the CA IT PAM process instance log messages from the Process category appear on the Workflow Tasks tab.
Note: For information about the CA IT PAM predefined log message categories, and defining custom message categories, see the CA IT PAM reference documentation.
Specifies how to launch a graphical snapshot of a CA IT PAM process instance by supplying the host name and the mandatory /itpam/JNLPRequestProcessor?processType=startUI&roid path. For example, http://pam.host.com:CA Portal/itpam/JNLPRequestProcessor?processType=startUI&roid= launches a snapshot of a process instance. On the Workflow Tasks tab of a request, change order or issue, the user selects View Process to see the snapshot.
Installing the caextwf_processdisplay_url option is required for the integration between CA IT PAM and CA Service Desk Manager to operate appropriately.
Specifies the process instance path by supplying the host name and the mandatory /itpam?webPage=mytaskfilter&view=tasklist path. For example, http://pam.host.com:CA Portal/itpam?webPage=mytaskfilter&view=tasklist enables CA Service Desk Manager users to see a list of CA IT PAM process instances that require attention. The list appears in CA IT PAM when the CA Service Desk Manager user selects a link associated with any listed task in the request, change order, or issue Workflow Tasks tab.
Installing the caextwf_worklist_url option is required for the integration between CA IT PAM and CA Service Desk Manager to operate properly.
Specifies the administrative password associated with the CA IT PAM user name from the caextwf_ws_user option. CA Service Desk Manager uses the user name and password to access the CA IT PAM web service functions to perform integration activities such as selecting start request forms, process definition information, and process instance information.
Installing the caextwf_ws_password option is required for the integration between CA IT PAM and CA Service Desk Manager. The password and user name that you specify requires the appropriate access to CA IT PAM. However, it is not necessary the CA IT PAM user name and password to exist within the CA Service Desk Manager contact records.
Specifies the CA IT PAM administrative user name associated with the CA IT PAM user name from the caextwf_ws_password option. CA Service Desk Manager uses the user name and password to access the CA IT PAM web service functions to perform integration activities such as selecting start request forms, selecting process definition information, selecting process instance information, or launching process instances.
Installing the caextwf_ws_user option is required for the integration between CA IT PAM and CA Service Desk Manager to operate. The user name and password that you specify requires the appropriate access to CA IT PAM. However, it is not necessary the CA IT PAM user name and password to exist within the CA Service Desk Manager contact records.
The CA Service Desk Manager and CA IT PAM products can communicate even though there is no process instance data. CA Service Desk Manager and CA IT PAM are ready for you to create CA IT PAM process definitions and CA IT PAM start request forms.
Note: For more information about creating CA IT PAM process definitions and CA IT PAM start request forms, see the Administration Guide and the CA IT PAM user documentation.
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