When you create the process definition, you populate CA IT PAM with content to appear in CA Service Desk Manager. You use the CA IT PAM graphical process designer to create, test, and check in a process definition. From CA Service Desk Manager, you can also create macros to initiate CA IT PAM processes.
Note: For information about creating CA IT PAM macros, see the Online Help.
To create a process definition in CA IT PAM, do the following:
Note: If you fail to check in the process definition before attempting to use it, the workflow cannot operate properly in CA Service Desk Manager.
The following process definition items are available in CA Service Desk Manager:
Appears on the Request Area, Change Category, and Issue Detail page. The process name also appears on the Workflow Tasks tab of a ticket. The process name describes the process definition to CA Service Desk Manager to Analysts and other users who manage tickets.
Appears on the Request Area, Change Category, and Issue Detail pages. The Process Reference Path also appears on the ticket Workflow Tasks tab. The Process Reference Path can be useful to describe the purpose of the process to end users. For example, "/Processes/Approval" is not helpful. Instead, a reference path like "/Office Supplies/Approvals/Over-200-USD" describes the workflow to manage orders that exceed $200 US dollars.
Appears on the CA Service Desk Manager ticket Workflow Tasks tab. By default, a record of activities stores with the process instance. Process log messages have the Process category. A process designer can create custom messages to appear on the Workflow Tasks tab of a CA Service Desk Manager ticket.
Note: For information about configuring the caextwf_log_categories option to manage log messages, see the Implementation Guide.
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