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This section contains the following topics:
Support Structure
Models
CA Workflow
CA IT PAM Workflow Integration
Shared Codes
Status Codes
Task Types
Incident Tracking
Request/Incident/Problem Areas
Change Order and Issue Categories
Automatic Closure of Tickets
Related Ticket Activities
Priority Calculation
Status Transitions and Dependent Attribute Controls
Status Transitions for Self-Service
Timers
Time Zones
File Attachments
Announcements
Stored Queries Setup
Sequence Numbers
Audit Log Use
Integration with CA Network and Systems Management |