Change Management includes the following components:
Displays a graphical view of change events, including all scheduled, failed, and in-progress change requests for CIs and services in a configurable calendar view. The calendar also displays black-out dates, which are freeze periods. Users can create a change order from the context menu on the daily, weekly, and monthly calendar views. The Change Manager, Level 2 Analysts, and CAB members use this feature.
Displays scheduled time periods during which CI changes can or cannot occur in the Change Calendar. The Change Manager uses this feature to view and create change schedules and CI associations during the time period.
Analyze change orders to help identify potential implementation conflicts that could increase risk of failure. The Change Manager uses this feature.
Displays the approval process for change requests. The Change Manager uses this feature.
Displays a dashboard that facilitates quick online approvals of change orders that require CAB approval.
In CA Service Desk Manager, the Change Manager can generate a report with details about the proposed requests for changes ready for CAB review and electronically distribute the reports to all CAB members.
Note: Users with appropriate privileges can display Compliance, Forecast, Trend, and Volume predefined reports for change management in BusinessObjects InfoView with CA Business Intelligence.
Provides the ability to attach risk assessments for each change request submitted. The Risk Survey Option lets you create surveys to evaluate risks, and associate them with change categories. The risk survey lists a series of single or multiple choice questions.
Displays CI-to-CI relationships for CIs that are attached to a change order. Impact Explorer is launched from the Change Order Detail page to facilitate on-demand impact analysis. The Change Manager uses this feature.
| Copyright © 2010 CA. All rights reserved. | Email CA about this topic |