Los detalles del objeto son los siguientes:
Tabla asociada: Issue
Fábricas: predeterminado
REL_ATTR: persistent_id
Nombre común: ref_num
Grupo de funciones: issue_mgr
Operaciones REST: CREATE READ UPDATE
|
Atributo |
Campo BD |
Tipo de dato |
Referencias SREL |
Indicadores |
|---|---|---|---|---|
|
description |
description |
STRING |
|
|
|
acciones |
acciones |
STRING |
|
|
|
active_flag |
active_flag |
INTEGER |
|
REQUERIDO |
|
active_prev |
LOCAL |
SREL |
bool.enum |
|
|
actual_comp_date |
actual_comp_date |
LOCAL_TIME |
|
|
|
actual_cost |
actual_cost |
INTEGER |
|
|
|
actual_total_time |
actual_total_time |
DURACIÓN |
|
|
|
affected_contact |
affected_contact |
UUID |
ca_contact uuid |
|
|
asignado |
asignado |
UUID |
|
|
|
assignee_prev |
LOCAL |
SREL |
agt.id |
|
|
backout_plan |
backout_plan |
STRING |
|
|
|
call_back_date |
call_back_date |
LOCAL_TIME |
|
|
|
call_back_flag |
call_back_flag |
INTEGER |
|
|
|
categoría |
categoría |
STRING |
isscat code |
|
|
category_prev |
LOCAL |
SREL |
pcat.persistent_id |
|
|
cawf_procid |
cawf_procid |
STRING |
|
|
|
close_date |
close_date |
LOCAL_TIME |
|
|
|
created_via |
created_via |
INTEGER |
interface id |
|
|
dificultad |
dificultad |
STRING |
|
|
|
est_comp_date |
est_comp_date |
LOCAL_TIME |
|
|
|
est_cost |
est_cost |
INTEGER |
|
|
|
est_total_time |
est_total_time |
DURACIÓN |
|
|
|
external_system_ticket |
|
STRING |
|
|
|
flag1 |
flag1 |
INTEGER |
|
|
|
flag2 |
flag2 |
INTEGER |
|
|
|
flag3 |
flag3 |
INTEGER |
|
|
|
flag4 |
flag4 |
INTEGER |
|
|
|
flag5 |
flag5 |
INTEGER |
|
|
|
flag6 |
flag6 |
INTEGER |
|
|
|
grupo |
group_id |
UUID |
|
|
|
group_prev |
LOCAL |
SREL |
grp.id |
|
|
id |
id |
INTEGER |
|
UNIQUE REQUIRED KEY |
|
impact |
impact |
INTEGER |
impact enum |
|
|
impact_prev |
LOCAL |
SREL |
imp.enum |
|
|
justificación |
justificación |
STRING |
|
|
|
last_mod_by |
last_mod_by |
UUID |
ca_contact uuid |
|
|
last_mod_dt |
last_mod_dt |
LOCAL_TIME |
|
|
|
log_agent |
log_agent |
UUID |
ca_contact uuid |
REQUERIDO |
|
macro_predicted_violation |
macro_predict_ viol |
INTEGER |
|
|
|
need_by |
need_by |
LOCAL_TIME |
|
|
|
open_date |
open_date |
LOCAL_TIME |
|
|
|
organización |
organización |
UUID |
ca_organization uuid |
|
|
orig_user_admin_org |
|
SREL |
org |
|
|
orig_user_cost_center |
|
SREL |
cost_cntr |
|
|
orig_user_dept |
|
SREL |
dept |
|
|
orig_user_organization |
|
SREL |
org |
|
|
parent |
parent |
STRING |
issue persistent_id |
|
|
persistent_id |
persid |
STRING |
|
|
|
person_contacting |
person_contacting |
INTEGER |
perscon id |
|
|
predicted_sla_ violation |
predicted_sla_viol |
INTEGER |
|
|
|
priority |
priority |
INTEGER |
pri enum |
REQUERIDO |
|
priority_prev |
LOCAL |
SREL |
pri.enum |
|
|
Productos |
Productos |
INTEGER |
product id |
|
|
ref_num |
ref_num |
STRING |
|
UNIQUE REQUIRED S_KEY |
|
reporting_method |
reporting_method |
INTEGER |
repmeth id |
|
|
solicitante |
solicitante |
UUID |
ca_contact uuid |
REQUERIDO |
|
requested_by |
|
UUID |
ca_contact |
|
|
resolve_date |
resolve_date |
LOCAL_TIME |
|
|
|
rootcause |
rootcause |
INTEGER |
rootcause id |
|
|
service_date |
service_date |
LOCAL_TIME |
|
|
|
service_num |
service_num |
STRING |
|
|
|
sla_violation |
sla_violation |
INTEGER |
|
|
|
start_date |
start_date |
LOCAL_TIME |
|
|
|
status |
status |
STRING |
issstat code |
|
|
status_prev |
LOCAL |
SREL |
crs.code |
|
|
string1 |
string1 |
STRING |
|
|
|
string2 |
string2 |
STRING |
|
|
|
string3 |
string3 |
STRING |
|
|
|
string4 |
string4 |
STRING |
|
|
|
string5 |
string5 |
STRING |
|
|
|
string6 |
string6 |
STRING |
|
|
|
resumen |
resumen |
STRING |
|
|
|
support_lev |
support_lev |
STRING |
srv_desc code |
|
|
template_name |
template_name |
STRING |
iss_template template_name |
|
|
type_of_contact |
type_of_contact |
INTEGER |
toc id |
|
|
user1 |
user1 |
STRING |
|
|
|
user2 |
user2 |
STRING |
|
|
|
user3 |
user3 |
STRING |
|
|
|
target_times |
target_times |
|
|
|
|
target_start_last |
target_start_last |
DATE |
|
|
|
target_hold_last |
target_hold_last |
DATE |
|
|
|
target_hold_count |
target_hold_count |
INTEGER |
|
|
|
target_resolved_last |
target_resolved_last |
DATE |
|
|
|
target_resolved_count |
target_resolved_count |
INTEGER |
|
|
|
target_closed_last |
target_closed_last |
DATE |
|
|
|
target_closed_count |
target_closed_count |
INTEGER |
|
|
|
close_date_prev |
close_date_prev |
LOCAL DATE |
|
|
|
resolve_date_prev |
resolve_date_prev |
LOCAL DATE |
|
|
|
target_hold_count_prev |
target_hold_count_prev |
INTEGER LOCAL |
|
|
|
target_resolved_count_prev |
target_resolved_count_prev |
INTEGER LOCAL |
|
|
|
target_closed_count_prev |
target_closed_count_prev |
INTEGER LOCAL |
|
|
|
Copyright © 2013 CA.
Todos los derechos reservados.
|
|