Navigate CA Service Desk Manager

Navigate CA Service Desk Manager

The CA SDM web interface allows you to navigate and access product functionality.

Important! Depending on your role, you may not have access to all the features described in this section. For example, your role determines which tabs and menu options are available to you.

This section contains the following topics:

Screen Reader Usage

Use the Scoreboard

View Announcements

Create an Announcement

Switch Roles

Use the Service Desk Tab

Use the Knowledge Tab

Use the Administration Tab

Use the Change Calendar Tab

Use the Reports Tab

Use the Support Automation Tab

Power User Tips

Search for Items

Use the Menus

Sort Columns and Items in Lists

Mouse-Over Previews

Use Nested Tabs

Export List Results to Excel

Set Preferences

Refresh the Display

View the Log Reader

Use the Date Helper

Spell Check Text Entry Fields

View Notification History

View the Stakeholders Notify List

View Response Time Statistics

Use the Quick Profile