Administration › Events and Macros › Macros

Macros

You can use macros to add actions to an object, or check for a certain characteristic or condition. For example, you can use a macro to add an activity log to an issue, or to search for issues with a high priority. CA SDM comes equipped with macros that perform tasks such as searching for unassigned issues, notifying a caller, and creating an activity log.

More information:

Create a Macro

Search Macros

Edit a Macro