id

INTEGER

KEY

queueName

STRING 100

NOT_NULL

isDefault

INTEGER

NOT_NULL

isActive

INTEGER

NOT_NULL

enableAutoMatching

INTEGER

NOT_NULL

enableAutoEscalation

INTEGER

NOT_NULL

escalationTimeout

INTEGER

escalationTargetQueue

INTEGER

sa_queue

customerDisplayName

STRING 100

NOT_NULL

onDeckPriority

INTEGER

categoryID

INTEGER

sa_custom_category

responseID

INTEGER

sa_chat_preset

isscat_rel

STRING 30

Issue_Category

pcat_rel

STRING 30

Prob_Category

cr_template

STRING 30

Call_Req

iss_template

STRING 30

Issue

workshift

STRING 30

Bop_Workshift

is_special

INTEGER

last_mod_by

UUID

cnt

Specifies the UUID of the contact who last modified this record.

last_mod_dt

DATE

Specifies the timestamp of when this record was last modified.

tenant

UUID

ca_tenant

Specifies the UUID of the tenant.