closeTicket

The following parameters apply to the closeTicket method:

Parameter	Type	Description
SID	Integer	Identifies the session retrieved from logging in.
description	String	(Optional) Identifies the description of the ticket, which can be used in the Close activity log.
ticketHandle	String	Identifies the ticket to close.

Description

Sets the status of the ticket to “Closed” and adds an activity log with the input description.

Returns

The handle to the activity log object created. It provides the same return as the changeStatus() method.

XML Element	Type	Description
<LogHandle>	String	Specifies the handle for new activity log (0 or more of these can be returned).