System Information › Web Browser Support

Web Browser Support

CA SDM supports the following web browsers. For specific version support, visit http://support.ca.com for the Browser Compatibility Matrix.

Desktops and Laptops

Provides full support for the following browsers:

• Microsoft Internet Explorer 8, 9, and 10
• Mozilla Firefox ESR 17 and ESR 24

  Note: For more information about ESR, visit https://wiki.mozilla.org/Enterprise/Firefox/ExtendedSupport%3AProposal.

• Google Chrome 27.0.x and above
• Apple Safari 5.1 and above

  Note: If you want to browse CA SDM links and buttons with the tab key, enable the advanced setting in Safari that specifies Press Tab to highlight each item on webpage.

Note: When you open the Support Automation client, instructions appear about how to download and install this client on your computer. Select Yes or OK to any security prompts and do not change the file name. The client does not install if you rename the file or if you click No or Cancel at the security prompts.

Important! You can launch the Support Automation Analyst Interface from 32-bit web browsers only.

Tablets

Provides limited support for the Apple iPad.

Important! CA SDM supports the Apple iPad with iOS 7.0 browsers to display the Analyst Interface, Employee Self-Service, Customer Self-Service, and Vendor Self-Service interfaces only. CA SDM does not support attachments on Tablets. On the iPad, the Safari browser supports the full CA SDM User Interface. However, other browsers may display the full UI, but currently they are not supported.

CA SDM limits the Apple iPad default browsers to the following functionality:

• Announcements
• Scoreboards
• Create, modify, search, and sort Tickets
• Search and view Knowledge Documents
• Submit a Knowledge Document (Employee Interface only)

Smartphones

Displays the PDA Interface on all unsupported devices and browsers.