Known Issues › Known Localization Issues › Japanese Version of Online Help Does Not Open in Internet Explorer

Japanese Version of Online Help Does Not Open in Internet Explorer

Valid on Japanese versions

Symptom:

When a Japanese Internet Explorer is used with the Japanese version of CA SDM, the role-based Online Help does not display in the web interface as expected. This problem occurs for the following reasons:

• The order of statements in the SDHelp_index.htm file is incorrect.
• The Japanese IE browser defaults to the native JIS encoding instead of the Unicode (UTF-8) signature.

Solution:

To resolve this issue, update the SDHelp_index.htm file as follows:

1. Navigate to the SDHelp_index.htm file in the following directory:

   $NX_ROOT/bopcfg/www/wwwroot/help/web
   

2. Create a backup copy of this file.
3. Create a new SDHelp_index.html file (named tmp.htm in this example) by running the following command at the command prompt:

   pdm_uconv --add-signature -f utf8 -t utf8 -i SDHelp_index.htm -o tmp.htm 
   

4. Replace the original SDHelp_index.htm with the new file.

   The SD_Help_index.htm file with the UTF-8 signature is updated.

5. Launch the web-based Online Help.