Known Issues › Known Miscellaneous Issues › pdm_ident command Returns an Empty Output

pdm_ident command Returns an Empty Output

Valid on Linux

Symptom:

Running the pdm_ident command on any CA SDM executable, returns an empty output.

Xlib Error Messages Appear While Uninstalling CA SDM

Valid on Linux and UNIX

Symptom:

I am using third part remote management tool to uninstall CA SDM. Xlib error messages appear during the uninstallation.

Solution:

CA SDM will be uninstalled successfully, even though the error messages appear. To stop these error messages from coming, export DISPLAY variable and execute xhost + command before you begin the uninstallation.

Unsuccessful Failover on Standby Server

Valid on AIX

Symptom:

Both standby server and background server are installed on AIX. You want to perform failover and promote the standby server as the new background server. You used the pdm_server_control -b command on the standby server. You get the following error message:

This server is not a STANDBY server and cannot use the -b option.

Solution:

This issue occurs when you use XManager. Export CASHCOMP=/opt/CA/SC on Xmanger and try to run the command on the standby server again.

Pop-up Windows on CA SDM web UI Shows Blank Page

Valid on Internet Explorer 10

Symptom:

You opened a pop-up window (for example, Create New Incident page) from the CA SDM web UI. The page is blank or has only few control with blank sections. If you resize the window, then the contents appear properly.

Solution:

1. On your IE browser, go to Internet Options, Security, Local intranet.
2. Click Sites.
3. Add the CA SDM URL to the intranet zone.
4. Close the browser and try to launch the CA SDM web UI on a new IE browser.