Known Issues › Known Migration Issues › Tenant Cache Error Appears When Migrating from CA SDM r12.1 to r12.9

Tenant Cache Error Appears When Migrating from CA SDM r12.1 to r12.9

Symptom:

After I migrate from CA SDM r12.1 to r12.9 with multi-tenancy enabled, I try to create a Request/Incident/Issue and assign a tenanted user as a contact. When I tab out of the contact field, the following error message appears:

getCandidateTenants(cr:83274874,3986928649836438928346) failed - tenant cache is not correctly initialized

Solution:

Complete the following steps after you migrate to CA SDM r12.9:

1. Open web.cfg in the $NX_ROOT\bopcfg\www\ directory.
2. Go to the line that defines SelListCachePreload.
3. Add the following factory and attribute at the end of the line:

   tenant(name subtenant_group supertenant_group) tenant_group_member(tenant_id tenant_group).
   

4. Restart CA SDM services.