Web Services are a set of data exchange standards that enable communication between products, even if they are on different operating environments. This ability is analogous to browsing the Web on a personal computer—all remote websites are accessible regardless of whether they are hosted on Solaris, AIX, Windows, and so on. In the same manner, Web Services allow products to communicate over HTTP to various servers regardless of operating environment. For example, a Microsoft Office product can communicate with a program on a UNIX server, and a Java Server Page can access a server hosted on a Windows server. This platform-neutral communication allows for powerful integrations.
The Web Services take advantage of this technology, allowing almost any product to access CA SDM and Knowledge Management. Web Services clients can create tickets, update assets, search the knowledge base, and so forth.
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