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System Updates and Caching

Web Services caches information for object types. Type information is not cached until the type is referenced for the first time, and will cause a small delay.

To avoid any server or caching delays, you may want to run a primer client to activate the Web Services and cache the most popular object type information. The easiest way to cache the object type information is to perform repeated calls to GetObjectTypeInformation(). The object types to consider for this technique could be one of the following:

Object Type

Definition

cr

Request

chg

Change Order

iss

Issue

cnt

Contact

nr

Asset

wf

CA Workflow (Change Orders)

iss_wf

CA Workflow (Issues)

prp

Property (for Change and Issue)

prptpl

Property Template (for Change and Issue)

cr_prp

Request Property

cr_prptpl

Request Property Template

Add any additional object types your client code references.