The Notification Process

Ticket notifications (applicable to issues, change orders, and requests) are processed when the ticket is saved, as described by the following:

If the notification method is other than Notification, such as Email, the notification processor executes the notification method for each contact in the list. This method is typically an executable or shell script, which is launched in a new process. Details about the notification are stored in environment variables for easy access by the executable/script.
For each notification requested, the notification processor sets the NX_NTF_MESSAGE and NX_NTF_SUMMARY environment variables using the Notification Message Title and Notification Message Body information provided on the Message Template notebook page of the Activity Notifications Detail window. If the recipient is a valid contact, additional environment variables are created using information in their Contact Detail record.
If the Write To File option is selected for the notification, a text file is created with additional information that the notification method can use to obtain more detailed information.
A list of contacts to receive the notification is built from the information provided on the Objects, Contacts, Types, and Survey notebook pages of the Activity Notifications Detail window. For those having a notification method matching the Notify Level and the log_all_notify Options Manager option installed, a notification is generated first to the notification log.