When you install CA SDM, an installation log file is created to document and list the actions, events, and system changes that occurred during the installation. If the product does not install correctly, you can view the errors in the log file to help fix problems so the product installs correctly.
You can find the ServiceDesk_r12_7_Install.log file in the \log folder of the installation directory. For Remote Components installations, the log is located in the %TEMP% directory. Open the file with a text editor such as Notepad or the vi editor.
Note: If you cancel the installation before it is finished, the installation log is created on your desktop (Windows) or on the root directory (UNIX and Linux).
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