Installing › How to Implement the Software

How to Implement the Software

You implement CA SDM based on a number of factors, such as whether you are upgrading from a previous release, you are installing the product for the first-time, your operating system, your database, the products you want to integrate, and so on. In general, follow these steps to implement the software:

1. Read the implementation considerations that are documented in the Release Notes.
2. If you are upgrading from a previous version, follow the steps to upgrade the database, console, and CA Workflow.
3. Install the CA MDB.

   If your database (SQL Server or Oracle) is installed on a server other than the CA SDM primary server, install the CA MDB on the remote database server (that is, the computer on which SQL Server or Oracle is installed). If the CA MDB and primary server are on the same computer, CA MDB automatically installs.

4. Install CA SDM on either the primary server or optional secondary server.

   You can customize web forms and the schema after installation because Web Screen Painter automatically installs on the server.

5. (Optional) Enable CA CMDB Visualizer during the CA SDM configuration.
6. (Optional) Enable Support Automation during the CA SDM configuration.

   Important! If you want to migrate CA Support Automation r6.0 SR1 eFix5 divisions to tenants, convert this data before enabling and configuring Support Automation in CA SDM r12.9.

7. (Optional) Enable the REST API during the CA SDM configuration.
8. (Optional) Install CA EEM for authentication.
9. (Optional) Install CA Workflow to manage your business processes.
10. (Optional) Install CA Business Intelligence for managing reports with BusinessObjects technology.
11. (Optional) Install the CA NSM integration.

How to Configure CA SDM Servers

As a system administrator, you configure the CA SDM servers under the following circumstances:

• You completed a new installation of CA SDM and want to implement the advanced availability or conventional configuration.
• You upgraded to the latest version of CA SDM and want to implement the advanced availability or conventional configuration.

Note: If you installed or upgraded CA SDM with a specific configuration (for example, conventional) and want to implement the other configuration (for example, advanced availability), see the conversion scenarios or the Implementation Guide.

The following diagram shows how to configure the CA SDM servers in conventional configuration:

The following diagram shows how to configure the CA SDM servers in advanced availability configuration:

Follow these steps:

1. Depending on your CA SDM configuration,
   • Configure the Primary Server.
   • Configure the Background Server
2. Add a Server, if you not have any existing server.
3. Depending on your CA SDM configuration,
   • Configure the Secondary Servers.
   • Configure the Standby and Application Servers
4. Verify Server Details.