If the create ticket action results in a duplicate, the existing Error Type may be configured to do one of the following:
|
Reconfigured Error Type |
Results |
|---|---|
|
Create the New Ticket and Ignore Duplicates |
A new ticket handle and number are returned (default). |
|
Do Not Create a New Ticket; Add an Activity Log to the Existing Duplicate Instead |
The ticket handle and existing ticket number are returned. |
|
Do Not Create a New ticket; Add an Entry to the CA SDM Standard Log Instead |
A ticket handle and existing ticket number are returned. |
|
Create a New Ticket and Attach it as a Child to the Duplicate |
A new ticket handle and number are returned. |
|
Copyright © 2013 CA.
All rights reserved.
|
|