CA SDM lets you fulfill various IT Service Management functions. The product provides a broad feature set, and various best-practice content to help meet your service management needs.
Although the default implementation of CA SDM closely matches the processes and terminology used in most IT organizations, you can extend the product to work with the unique aspects of your organization. The product includes the following spectrum of approaches to customize the product to meet your unique needs:
Different types of approaches exist that let you customize the product.
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