Customizing › Event Log Data Storage Customization

Event Log Data Storage Customization

The system environment variable @NX_EVENT_LOG_EXCLUDE, which is set in the NX.env file and requires a restart of the CA SDM services, lets you control the amount of data that is stored in the event log (event_log table). This variable lets you store only the events you want to track, report on, and use as part of the Recent Activity that can be launched as a button from the Quick Profile page.

In this variable, commas separate list items (for example, @NX_EVENT_LOG_EXCLUDE = FAQ,KD_OPEN). For example, if you use the LOGIN,LOGOUT events from the following table (@NX_EVENT_LOG_EXCLUDE value of LOGIN,LOGOUT), the product does not record login and logout events.

Refer to the following information when customizing data to store in the event log using this variable:

Event	Enum	By	Sets	Comments
LOGIN	1	CA SDM		Specifies that the User logs in to the system.
LOGOUT	2	CA SDM	numdata1	Specifies that the User logs out, where numdata1=logout reason: 0—normal 1—timeout 2—abnormal
CR_CREATE	3	CA SDM	sd_ob_type, sd_obj_id, kd, numdata1	Indicates that the User creates a request, where numdata1=id of affected end user.
ISS_CREATE	4	CA SDM	sd_ob_type, sd_obj_id, kd, numdata1	Indicates that the User creates a change order, where numdata1=id of the affected end user.
CHG_CREATE	5	CA SDM	sd_ob_type, sd_obj_id, kd, numdata1	Indicates that the User creates an issue, where numdata1=id of the affected end user.
EMAIL	6	Knowledge Management	kd	Specifies that the Analyst emails a document.
LINK	7	Knowledge Management	kd, sd_obj_type, sd_obj_id	Indicates that the User accepts a solution, and links it to a ticket.
UNLINK	8	CA SDM	sd_id, sd_obj_type, sd_obj_id	Specifies that the User unlinks a solution from a ticket.
SEARCH	9	Knowledge Management	numdata1,	Indicates that the User searches knowledge, where numdata1= CI_ASKED_QUES id.
FAQ	10	Knowledge Management	numdata1	Indicates a FAQ search, where numdata1= O_INDEXES id (category).
DT_ NAVIGATE	11	Knowledge Management	kd, numdata1, textdata1	Indicates that the User navigates a decision tree, where numdata1= ES_NODES ID textdata1=path.
KD_ BOOKMARK	12	Knowledge Management	kd	Indicates that the User bookmarks a KD.
KD_ COMMENT	13	Knowledge Management	kd, numdata1	Indicates that the User adds a comment to a KD, where numdata1= O_COMMENTS id.
KD_CREATE	14	Knowledge Management	sd_ob_type, sd_obj_id, kd	Specifies that a User creates a document. CA SDM IDs are used when a KD is created using submit knowledge from a request or an issue.
KD_OPEN	15	Knowledge Management	kd, numdata1	Indicates that a User opens a KD, where numdata1=BU_TRANS ID.
KD_RATE	16	Knowledge Management		Indicates that a User rates a KD, where numdata1=BU_TRANS ID.
KD_NEW	17	Knowledge Management	numdata1	Specifies that a User clicks on the New Documents folder in the Knowledge tab.
NX_ATTACH_ AUDIT_TO_NEW_TICKET	18	CA SDM		When a User opens a new ticket, all events for the current session appear by default on the Event Log tab of the ticket. 0—Only events relevant to the ticket appear on the Event Log tab. 1—All events for the current session appear on the Event Log tab of the ticket.
TICK_OPEN	19	CA SDM		Indicates that the ticket was viewed.
TICK_SEARCH	20	CA SDM		Indicates the user who searched for tickets and links the number of searches.
KD_PRNT	21	Knowledge Management	kd	Indicates the knowledge document was printed.