Customizing › Legacy Reports Customization › Customize Crystal Reports

Customize Crystal Reports

Before you can display any of these reports, the following conditions apply:

• You must make the Crystal reports available to the Crystal Report Selector by copying them to the Crystal directory: $NX_ROOT/bopcfg/rpt.
• Your database client must be up and running, with connectivity established to the database server running on the same or another computer. If you are using a CA SDM Client to run your Crystal or Access reports you need to have installed a database client for the specific database and have established connectivity with the database server in order to run these reports.

After creating any custom Crystal reports, perform the following:

1. Copy custom Crystal reports to the following crystal directory:

   $NX_ROOT/bopcfg/rpt
   

2. Add the file names of custom Crystal reports to the following configuration file:

   crystal.cfg
   

You can then access the Crystal reports by clicking Start on the taskbar, and then choosing Reporting, Service Desk Reporting (Crystal Reports) from the CA SDM menu (accessible from the Programs menu). The Service Desk Reporting (Crystal) window appears.

Important! CA SDM clients cannot be upgraded. Therefore, if you create and use Crystal reports on the CA SDM Server and you plan to upgrade your version of CA SDM, you need to copy all custom reports to a different location so you will not lose them. Following the upgrade, copy the reports back to the $NX_ROOT/bopcfg/rpt Crystal directory and modify the crystal.config file to make them accessible from the Report Selector.