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Introduction › CI Families and Classes

CI Families and Classes

Configuration item (CI) families categorize your business assets by type and assign meaningful attributes for each CI in the family. Families are general categories of CIs, such as hardware, software, and services CIs.

CI classes are specific categories within the family categories. For example, the Hardware family contains CI classes such as modem, router, repeater, and bridge.

You can organize your CIs into families and classes to make them easier to manage. For example, you can generate a list of CIs that belong to a particular family or class.

You use the following sequence to categorize your business assets:

  1. Define CI families.
  2. Define CI classes.
  3. Define CIs.