Knowledge Management provides users with the following options for retrieving knowledge:
Finds solutions based on categories. In each category, additional subcategories can narrow the search results to a set of solutions that are likely to be most relevant to an issue.
Note: When you search for knowledge documents using the category, the search result displays the count with the keyword used for search along with the list of documents. The count within the parentheses is the total number of documents in the knowledge base that contains at least one occurrence of the keyword. For example, when searching for the string, "live assistance", if 3 documents each contain that keyword at least once, then "live assistance(3)" is displayed.
The count is not filtered according to the specified search criteria. So, it may not match the number of documents that are listed. Additionally, the count only includes documents that have been processed by pdm_k_reindex. So, documents which contain the specified string but which have been published after the most recent pmd_k_reindex are not included in the count.
To turn off the parenthesized count, add the following to the $NX_ROOT/NX.env file:
@EBR_SHOW_WORDS_DF=No
Asks a series of questions to guide the user to possible solutions. The responses lead the individual to a solution that appears to be most relevant.
Provides access to frequently viewed documents that are included in a bookmark list.
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