You can configure the Support Automation settings for your support environment according to your business needs. The settings let you control administrative functionality, such as message routing servers, privacy levels, and Support Automation hours.
You can connect end users to the preferred local server of the analyst, or if the connection is unsuccessful, connect the session to the main default server.
You can enable specific Support Automation Analyst Interface tools, based on privacy levels used in your environment.
You can direct live assistance requests when the support desk is closed, such as opening a web page informing the end user of the support desk hours and additional support options.
Note: For more information about configuring Support Automation settings, see the Online Help.
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