Configuring Auto Assignment › Auto Assignment Relationships

Auto Assignment Relationships

The auto assignment process can involve many CA SDM elements. The element relationships are as follows:

• Areas and categories relate to groups, locations, and workshifts.
• Groups relate to locations and workshifts.
• CA Workflow templates relate to contacts.

To make auto assignment easy to administer, all relationships can be maintained from either related element. For example, when relating an analyst group to a change category you can maintain the association from either the Change Category Detail page or the Group Detail page.