Managing Change › Change Categories, Status, and Risk Levels

Change Categories, Status, and Risk Levels

You can define how change orders operate within your service environment. You can edit the default values that are installed with CA SDM, or define your own.

To manage Change Order default values

1. Select Service Desk, Change Orders on the Administration tab.
2. Expand the Change Order node and select one of the following:
   • Categories
   • Change Types
   • Closure Codes
   • Conflict Status
   • Risk Level
   • Risk Survey
   • Status
   • Workflow Task Status Code
   • Workflow Task Types

   The List page for the selected item appears.

3. Select the item to edit.

   The Update Details page appears.

4. Use the controls available on the tabs at the bottom of the page to define how change orders operate within your environment.
5. Click Save, Close Window.

   The updated item appears in the list.