Generating Reports in CA SDM › Analysis Reports

Analysis Reports

The CA SDM Administration Tab also provides the following built-in analysis reports for a global and detailed perspective on the service desk process:

• Request / Issue Reports
• Request Area / Issue Category Reports
• Request Area Priority / Issue Category Priority Reports

You can display the analysis report for today, for the past thirty days, and year-to-date.

More information:

Generate Request or Issue Reports

Generate Request Area or Issue Category Reports

Generate Request Area Proirity or Issue Category Priority Reports