Product Configuration

After you install CA SDM and any additional products you select, there are configuration steps that you must complete so that the products work together correctly. To configure the product, complete the following steps:

Configure the CA SDM components (primary and secondary servers, the database, the web interface).
Configure the web interface when the web server and primary server are on different computers.
Configure Support Automation.
Implement Knowledge Document Life Cycle Reports for Automated Policies.
Configure CA Business Intelligence.
Configure CA Workflow.
Implement multi-tenancy.

More information:

Configure the CA SDM Components

How to Configure the Web Interface

Run the Automated Policies

How to Configure CA Business Intelligence

How to Configure the Problem Management Sample Workflow

How to Implement Multi-Tenancy