Troubleshooting › Cannot Email a Request

Cannot Email a Request

Symptom:

I have CA EEM configured to use an external directory containing many groups. When emailing a request, I get the error “Cannot send email, please contact your administrator.”

Solution:

Increase the value of the CA EEM Max Search Size to process the number of groups defined in your external directory.

To set the CA EEM Max Search Size

1. Start the CA EEM user interface by clicking the Administration Quick Start menu Embedded CA EEM link.

   The CA EEM login screen appears.

2. Log in using the EiamAdmin user name and password.

   The CA EEM Home Page appears.

3. Click the Configure, Session, Configuration menu option.

   The Session Configuration screen appears.

4. Change the Max Search Size to a value larger than the number of groups in your external directory.
5. Click Save.