Upgrading › Prepare for the Upgrade › Back Up CA EEM Data

Back Up CA EEM Data

Backing up CA EEM data is a required task whether you upgrade using a migration model or a traditional model.

Important! If CA EEM is configured with high availability, perform these steps on the Primary CA EEM server.

Follow these steps:

1. Back up your existing CA EEM on the computer where it currently resides, as follows:
   1. If other CA Service Catalog components exist on the same computer, shut down their Windows services.
   2. Log in to CA EEM; on the login page, select your current CA Service Catalog release as the application instance.
2. Click Configure, EEM Server.

   The EEM Server options appear on the left side of the page.

3. Click Export Application.

   The Export Application section appears on the right side of the page.

4. Do the following actions:
   1. Select all check boxes under Object List, and verify that Override the Max Search Size is not selected.

      If CA EEM is configured with External Directory, clear these options: Global Users, Global User Groups, Global Folders, and Global Settings.

   2. Click Export.
   3. On the File Download prompt, select a location to save the ServiceCatalog.xml file. Record the location where you saved the file, for future reference.
5. Log out of CA EEM.

   Note: For further details about backing up CA EEM, see your CA EEM documentation.

6. Back up the CA EEM data on the Catalog Component computer in your test system, as follows.

   Note: If you have multiple Catalog Component computers, perform this step on the first (formerly primary) Catalog Component computer only. You run this command once, regardless of how many Catalog Component computers your system has.

   1. Open the CA Service Catalog command prompt by clicking Start, Programs, CA, Service Catalog, Service Catalog Command Prompt.
   2. Run the following command at the command prompt:

      ant backup-eem-app 
      

   This action generates a file named eem-backup.xml in the %USM_HOME% directory.

   USM_HOME is the documentation convention that specifies the local CA Service Catalog installation directory. For 32-bit computers, the default path name is C:\Program Files\CA\Service Catalog. For 64-bit computers, the default path name is C:\Program Files (x86)\CA\Service Catalog for 32-bit installations or C:\Program Files\CA\Service Catalog for 64-bit installations.

You have backed up CA EEM data.