Configuring › Verify that Browser Security Settings Permit Login

Verify that Browser Security Settings Permit Login

This topic applies only if you are using Internet Explorer to access CA Service Catalog. Your browser security settings can prevent you from seeing the user name and password prompts when you attempt to log in to CA Service Catalog. Therefore, verify your browser security settings to help ensure that you can access CA Service Catalog.

Verify that security settings permit login

1. Open Internet Explorer on the computer you want to use for accessing CA Service Catalog.
2. Enter the URL to start CA Service Catalog in the browser address field, in the format http://computer-name:port number/usm/.

   computer-name

   Specifies the name of the computer that you want to log in to.

   port number

   Specifies the CA Service Catalog port number of that computer.

3. Verify that you see the CA Service Catalog login page, including the user name and password prompts.

   If Yes, this verification procedure is complete, and you can skip the remaining steps.

   If No, complete the remaining steps.

4. In Internet Explorer, open Internet Options, click Security, and do one of the following:
   • Change the security level for the Local Intranet to Medium-High or Medium
   • Add the login URL for CA Service Catalog to your Trusted sites
5. Close and reopen your browser.
6. Enter the URL to start CA Service Catalog in the browser address field. Verify that you see the CA Service Catalog login page with the user name and password prompts.

You have verified your browser security settings to help ensure that you can access CA Service Catalog.