Maintenance › Update the CA EEM Host Name and Application Names

Update the CA EEM Host Name and Application Names

To comply with security, governance, or other requirements, you can change the name of the host computer running CA EEM. You can also change the names of the applications whose access control you manage through CA EEM. These applications can be one or more CA products, such as CA Service Desk Manager, CA CMDB, and CA Service Catalog. To change these names, you run the setup utility on every computer in your environment that has a CA Service Catalog component installed. This utility updates these names globally. Doing so helps ensure that CA Service Catalog, CA EEM, and their integrated products continue to run efficiently throughout your environment.

Important! You set the connection parameters for the database and CA EEM when you install or upgrade CA Service Catalog and set up the CA Service Catalog components. If you are integrating CA Service Catalog and CA Workflow, do not update any connection parameters for the database or CA EEM after that time. Otherwise, CA Workflow and the integration may stop working properly.

Note: In this topic, the term application names refers to the CA EEM policies for managing access control for users and other resources to these products. Thus, in CA EEM, the application name Service Delivery refers to the policies governing user access control in CA Service Catalog. CA EEM also includes a Global application name that you can optionally apply in part or in whole to one or more products. For details about integrating CA Service Catalog and CA EEM, see the Integration Guide.

Follow these steps:

1. Start the setup utility by entering the following URL in your browser for the CA Service Catalog installation that you want to update: http://hostname:portnumber/usm/config.

   The setup utility starts.

2. Enter the password to log in to the setup utility.

   Note: If you lost or forgot your password, see the "Installing CA Service Catalog" chapter for instructions to reset it.

   The setup utility opens on the Database tab.

3. Click the Security tab, and specify new values for the settings that you want to change, as follows:
   • The host name of the CA EEM computer.

     If you change the host name, a “Backup and restore” option appears. Select this option to back up the CA EEM data on the current (old) CA EEM computer and restore it on the new CA EEM computer.

     If you select the Backup and restore option, specify the password of the administrator on the old CA EEM computer in the field provided.

   • The name of the CA EEM application instance.
   • The password of the CA EEM application instance.
4. Save your changes.
5. Restart the Windows services for CA Service Accounting and CA Service Catalog, as follows:
   • To restart the services immediately, click Restart Now when prompted.
   • To restart the services later, click Restart Later at the prompt. Later, click the Component tab, select the CA Service Accounting and CA Service Catalog options, and click Restart.

   Restarting the services is required to make your updates take effect.

6. Exit the utility.
7. Make the same updates on all remaining CA Service Catalog computers in your environment. Perform the previous steps on each CA Service Catalog computer, one at a time.
8. Verify that CA Service Catalog is running correctly, as follows:
   1. Log in to CA Service Catalog.
   2. Create services, create and process requests, and perform administrative tasks.

You have updated the CA EEM host name and application names. The new or updated host name and application names are updated in the Windows registry.

Note: As a best practice, back up the Windows registry after you update the host name and application names. For details, see your Windows documentation.