Integrations

Some of the most important post-installation tasks focus on configuring the integrations between CA Service Catalog and other products, as follows:

Importing, managing, and synchronizing the CA Service Catalog user database, using either the embedded solution CA EEM or an external directory, such as Microsoft Active Directory. This integration is required.
Important! If you use an external directory, configure CA EEM and CA Service Catalog to work with it.
Authenticating users who log in to CA Service Catalog, using either CA EEM or CA SiteMinder.
Integrating with CA Business Service Insight.
Integrating with Reservation Manager.
Integrating with CA Service Desk Manager, which includes CA CMDB.
Setting up automated workflows to manage the requests for services that users make through CA Service Catalog, using CA Process Automation.
Integrating with the asset management solution, CA APM. This integration is especially helpful when your organization tracks physical assets included in CA Service Catalog requests.

Note: For details to perform each of these tasks, see the Integration Guide.

Service Delivery Administrator

Typically, the CA Service Catalog installation creates a user named spadmin and assigns it the Service Delivery administrator role. This user has complete control of the Catalog system. By default, the user name and the password are the same.

However, if all of the following conditions exist, then the installation cannot create this user.

You have installed CA Service Catalog for the first time (not upgraded).
CA EEM is already installed.
CA EEM is already configured to use an external store, such as Microsoft Active Directory.

In this case, assign the Service Delivery Administrator role to another user. Doing so enables this user to log in to CA Service Catalog using the Service Delivery Administrator role and to perform functions that require this role.

As a best practice and for increased security, we recommend that you log in to CA Service Catalog as the spadmin user and change its password.

Note: For information about CA Service Catalog roles, including the Service Delivery Administrator, see the Administration Guide.